Cheriyath
Jyothi
theCloister,
nr rockPark
Venkode
P.O., Vattappara,
Trivandrum-
695028.
No.JYO2013/sbiM/00 January 12,
2013.
State
Bank of India (0941)
SB
A/c No. xxxxxxxxxxxx
ECS
CLEARING OF TELEPHONE BILL
:
Sir,
1. In
the context of your refusing to clear the ECS bill for my land line
telephone of the BSNL during December 2012 and the telephonic
conversation with your manager (on phone no.xxxxxxxxxx ) on Friday 10
January 2013, where in I was told that the payment was stopped as the
mandate has expired I would like to bring the following facts to your
kind information and necessary action.
A.
THE MANDATE IS STILL VERY MUCH VALID
2. The
mandate for electronic clearing of the phone bill of my account No.
xxxxxxxxxx with Thiruvananthapuram Telecom was given by me to their
accounts officer (CMTS) and not to the State Bank of India.
3. As
is evidenced by the fact that the Telecom authorities are still
sending the bill to your ECS ( and not to me ) the above mandate is
very much in force even now. The mandate became effective on 01
December 2011. There is no end date set and it will be valid till
such time as I give directions to the contrary to the telephone
company.
B.
YOU ENDORSED THE MANDATE
4. A
copy of the mandate was sent to you for your concurrence. By
endorsing it you agreed to debit the amount of the bill
electronically from my SB Account No.xxxxxxxxxxx with your bank and
reassured the Thiruvananthapuram Telecom that all is well at your
end. The telecom company thereby closed all loopholes before going
ahead with the ECS clearance.
5. I
would say it to the credit of the telephone company that the format
for the mandate was set by some one who, unlike certain others, has
got her faculties right.
6. Once
you endorsed it ( you could
have refused to do so ) you are bound to clear the above
ECS bill till you hear from me to the contrary. Of course that is
unless there are other pressing reasons for not doing so.
7. I
am not aware of any pressing reasons for you denying me the ECS
facility. As will be obvious from the record of transactions, my sb
account no.xxxxxxxxxxx with you is in good standing. And if at all
there is any other reasons you ought to have informed me before
disallowing the facility to me.
C.
PAST HISTORY
8. It
may be of pertinence to note that I have been paying my BSNL land
line telephone bill by ECS of the state bank of India from this very
same sb account of the tvm main branch from almost immediately after
this facility was introduced in your bank onwards.
9. During
all those long years, none of the staff of the above bank ever
brought up the issue of the mandate expiry; I never had to renew the
mandate even once. The system was working flawlessly without a
single hitch and I never used to bother about my phone bill once it
got into the ECS list of the company.
10. I
am afraid the problems I am facing now in this regard are all man
made.
D.
IN CONCLUSION
11. I
would again request of you to clear the telephone bill of my account
No. xxxxxxxxxxx with Thiruvananthapuram telecom through ECS without
fail and the amount debited from the balance to my credit in my sb
ac. no. xxxxxxxxxxxxx with your bank.
12. The
above may please be treated as specific standing instructions in this
regard till such time as you receive written directions to the
contrary from me.
I
remain Sir,
yours
faithfully
Thiruvananthapuram,
january
12, 2013.
sd.
(
C. Jyothi )
